PRODUCT INFORMATION
Are your products third-party tested?
Yes, all our products undergo rigorous third-party testing to ensure purity, potency, and quality. We provide certificates of analysis upon request.
Do your products contain common allergens?
Our products are free from major allergens including gluten, dairy, soy, and nuts. However, please check individual product labels as formulations may vary.
Are your products suitable for vegetarians/vegans?
Most of our products are vegan-friendly and use plant-based capsules. Please check the product description for specific dietary certifications.
Where do you source your ingredients?
We source premium ingredients from trusted suppliers worldwide, prioritizing organic and non-GMO sources whenever possible.
USAGE & SAFETY
What is the recommended dosage?
Dosage recommendations are listed on each product label. Generally, take as directed with food and water unless otherwise specified.
Can I take multiple supplements together?
Yes, most of our supplements can be taken together. However, we recommend consulting with a healthcare professional for personalized advice.
Is it safe during pregnancy or breastfeeding?
We recommend consulting your healthcare provider before taking any supplements during pregnancy or while breastfeeding.
Are these products safe for children?
Unless specifically formulated for children, our products are designed for adults 18+. Please consult a pediatrician before giving supplements to children.
Will these interact with my medications?
Results vary by individual and product. Most customers notice benefits within 2-4 weeks of consistent use, though some effects may be immediate while others take longer.
Are there any side effects?
Our products are generally well-tolerated. Some individuals may experience mild digestive discomfort initially. Discontinue use if adverse reactions occur.
ORDERING & SHIPPING
What shipping options do you offer?
We offer standard shipping (5-7 business days) and expedited shipping (2-3 business days). Free shipping on orders over $59.
Do you ship internationally?
A: Yes, we ship to select countries. International shipping times vary by destination (typically 15-20 business days).
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can also track orders through your account dashboard.
RETURNS & REFUNDS
What is your return policy?
We offer a 30-day money-back guarantee. If you're not satisfied, return the product (even if opened) for a full refund.
How do I request a refund?
Contact our customer service team with your order number. Refunds are processed within 5-7 business days after we receive the return.
What if my product arrives damaged?
Contact us immediately with photos of the damage. We'll send a replacement at no cost or issue a full refund.
COMPLIANCE & QUALITY
How can I contact customer service?
Email us at nutripotentia@gmail.com or use the contact form. Our team responds within 24 hours (Monday-Friday, 9 AM - 6 PM PST).
Do you have a loyalty program?
Yes! Earn points with every purchase, referral, and review. Redeem points for discounts on future orders.